Royal Hair salong

Bekreftelse av behandling og servicegaranti

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Dine opplysninger
Behandlingen
Salong
Behandling / metode

7-day service guarantee on application

  • Royal Hair offers a 7-day service guarantee on the application itself.
  • Any application issues must be reported in writing within 7 days of the appointment.
  • If Royal Hair determines that an assessment or correction is needed, the customer will be offered available inspection appointments at the salon. The customer must attend one of the offered appointments for the case to be covered by the service guarantee.
  • If the customer declines the offered appointments, does not attend, or chooses for their own reasons to wait until a later date, the service guarantee for that application will no longer apply.
  • The customer may still book routine maintenance, an adjustment or a new application at a later date at the applicable price.
  • If Royal Hair itself asks the customer to wait until a later appointment, this must be documented separately, and the originally reported correction will remain free of charge.
  • The service guarantee applies only to the specific issue and the number of bonds/pieces reported within the 7-day period. New loose bonds or other issues that arise later are not part of the original case.

Loss of bonds / strands

  • Extensions are not permanently attached to your hair. Individual bonds or tape pieces may loosen or come off during the wear period for various reasons, including natural hair shedding, hair type, regrowth, washing, products, heat, brushing, sleep, exercise and everyday handling.
  • The loss of one or more bonds does not automatically mean that the application was incorrect.
  • If the customer experiences unusual bond loss or believes it may be due to the application, this must be reported in writing within 7 days and assessed in accordance with the service guarantee terms.
  • Bonds or pieces that loosen later during the wear period are treated as routine maintenance, unless Royal Hair determines after an assessment that this is due to an error in the original application.

Product complaint

If the product itself has a fault or defect, this is handled as a separate product claim under applicable regulations and is not the same as Royal Hair’s 7-day service guarantee on application.

Opplysningene brukes til å dokumentere behandlingen og servicegarantien. Les personvernerklæringen.